Submit a request – viviON ID HELP

Your email address

Type of inquiry

Type of inquiry(optional)

Type of inquiry

Issue

Which services(optional)

Please note that purchase histories will never normally be erased. As there has been a recent increase in users accidentily creating new accounts instead of logging in to their actual account, please confirm you are using the correct account before sending an inquiry. If you are unsure what your old account was, please send an inquiry via [ I can't login.

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Name of device model

AndroidOSの場合は携帯の機種を記載下さい

Device in use

Browser in use

Safari、Chrome、etc.

OS version in use

Ex. Windows10, iOS14.2, etc.

Error message / error code / error details

If you have attached a screenshot, or there are no particular details / messages, please enter "none".

Page where the error occurred

Please enter in the URL, or describe the page you were on.

Steps you've already taken (if any) to attempt to fix the problem

At what point the error occurred

Registered birth date

Registered phone number

Login ID (to the best of your knowledge)

Email address (to the best of your knowledge)

Subject

Inquiry details

User Agent(optional)

Attachments(optional)

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