The 6-digit Authentication Code displayed in your authentication app changes every 30 seconds.
Please enter the most recent Authentication Code displayed in your authentication app before it changes.
* You can check the Authentication Code even when offline.
[ An error is displayed even when entering the latest authentication code ]
If the time on your device is out of sync with standard time, an error may occur even if the code shown in the authenticator app is entered correctly.
The following steps may resolve the issue:
- Check the time and date settings on your device to ensure that they are set to update automatically (based on global standard time).
If the automatic time adjustment setting is disabled, please turn it on. - If the error persists even with automatic time adjustment enabled, please try restarting your device.
Restarting the device may correctly synchronize the time or resolve the underlying cause of the error.
* Please keep in mind that this issue can occur on both Android and iPhone devices.
Also, if you exceed the maximum number of authentication errors, your account will be temporarily locked, so please wait some time before trying again.