If you have forgotten your Login ID and / or Password, please utilize the Password Reset feature.
Generally speaking, your Login ID will remain the same (whatever you last set it) even if you change your password.
If you have both forgotten your Login ID and / or Password and you no longer have access to the registered Email Address, please utilize the Confirm Registered Information feature and provide details with as much accuracy and detail as possible.
We will check the provided details and confirm whether they match an account in our database.
■ Confirm Registered Information