First and foremost, please feel assured that; of the customers who have contacted us regarding an issue such as this... It has almost never been the case that their purchase history had actually vanished.
- If you have performed a DLNiji Account Merger before:
Please try logging into the other account/s with the other Login ID/s that you had.
(i.e. it is likely that you have the [receiving] and [received] account/s mixed up.)
- If you have never performed a DLNiji Account Merger before:
If it is your DLsite purchase history that is missing, please make sure that you are not currently accessing the interface of DLsite NijiGAME or circle / creator services.
If you wish to check which services you currently have active, please access and login to the following page: