■ Did you register your email address correctly?
■ Have you set an exception for the vivionid.com domain in your spam filters?
Please check that our emails are not being sent to your spam folder.
If you can, please set an exception for our domain in your email software / provider settings.
viviON ID Domain
vivionid.com
Mobile Carrier Specific
- docomo spam filter troubleshooting
- Softbank spam filter troubleshooting
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* For more in depth troubleshooting, please contact your email service provider directly.
■ It may also be worth trying an email address with a different domain.
If you still encounter trouble after adjusting your email spam filters, then please try an email address with a different domain.
* For example; Gmail, a free email service provided by Google.